Frequently Asked Questions
Everything you need to know about VOXY performance gear and your orders.
How do I determine the right size for my athletic wear?
We provide a comprehensive size guide on every product page. Since our high-performance fabrics offer varying levels of compression, we recommend measuring your chest, waist, and hips to find the perfect fit. If you are between sizes, we suggest sizing up for comfort or sizing down for a locked-in feel.
What is the expected shipping time for my order?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout. You will receive a tracking number via email as soon as your gear leaves our warehouse.
What is your return policy for workout gear?
We offer a 30-day return policy on all items. Products must be unworn, unwashed, and in their original packaging with tags attached. Please note that for hygiene reasons, certain items like undergarments and water bottles are final sale.
How should I care for my VOXY technical fabrics?
To maintain the sweat-wicking properties and elasticity of your gear, we recommend machine washing in cold water with similar colors and hanging to dry. Avoid using fabric softeners or bleach, as these can break down the performance fibers.
Do you offer international shipping?
Yes, VOXY ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please be aware that local customs duties and taxes may apply.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.